Aftercare & Maintenance
With Wattif, you’ll have access to real-time charger status information, as well as 24/7 hardware and software technical support.
Aftercare & Maintenance
We know how important it is for you to feel in control of your hardware and software, so we offer aftercare & maintenance support to our customers and your end users.
Customer Support
- Realtime charger status information via the app or website
- 24/7 software technical support phone line, available in English, German, Norwegian, and Swedish
- Additional upgrades to 24/7 visibility for issue detection (if you choose to include the maintenance package) and we even offer Hardware maintenance (if included in your package)
- With proactive charge point monitoring (we see if charge points are down via our app), we can see which charge points are online and which have faults meaning quicker repair, less downtime, and better customer service for your users
- Auto-fault recovery remotely via the cloud and Remote maintenance options
- Customer email query support teams across Europe:
- Austria – helpaut@wattifev.com
- Germany – helpdeu@wattifev.com
- UK – helpgbr@wattifev.com
- Ireland – helpirl@wattifev.com
- Sweden – helpswe@wattifev.com
- Norway – helpnor@wattifev.com
- Warranty and on-site repairs (if in package). Hardware and installation warranty will be the manufacturer or fitter warranty.
- Feedback surveys for both customers and users to help improve our service
- Full case management to ensure all problems are fixed (if in package)
End Charging User Support
- 24/7 hardware and software technical support (e.g. problems can be reported via our customer support centre) with dedicated customer email query support team
- Multi-language support for app, online browser and technical queries
- FAQs
- Feedback surveys for both customers and users to help improve our service
“We saw there was a great demand for charging points as soon as the ski season started. With help from Wattif, we were able to install them without having to do anything ourselves. I can truly say that it’s a big asset and increases value for both us and our guests.”
Johan Gunnarstedt, CEO Kåbdalis Skdanläggning
The benefits of teaming
up with Wattif
Everything taken care of
Looking for hassle-free access to charging infrastructure and services? We’ve got it all covered, so you can relax and enjoy the rewards. It’s all about minimal effort and maximum satisfaction – both for your business and your EV users.
Choose what’s right for you
Tailored Solutions, Your Way. Select only the services you want from us. From different funding options, installation, upgrades, managing and maintaining, or just a helping hand to guide you through.
Simple for parking place owners, simple for EV drivers
We provide flexible EV charging wherever you need it. Getting you up and running quickly and smoothly with straightforward advice and packages that work for you – and your end users will love.
Simple for you, simple for your end user
We work at pace to reduce complexity and give you smart solutions that work for you and that your customers will love to use.
Discover what we can do for you
Our experts are here to help, whatever your EV charging needs. So get in touch now and let’s get you moving.