Man in high vis stood by EV charger mounted on wall

Aftercare & Maintenance

With Wattif, you’ll have access to real-time charger status information, as well as 24/7 hardware and software technical support.

Aftercare & Maintenance

We know how important it is for you to feel in control of your hardware and software, so we offer aftercare & maintenance support to our customers and your end users.

Customer Support

  • Realtime charger status information via the app or website
  • 24/7 software technical support phone line, available in English, German, Norwegian, and Swedish
  • Additional upgrades to 24/7 visibility for issue detection (if you choose to include the maintenance package) and we even offer Hardware maintenance (if included in your package)
  • With proactive charger monitoring (we see if chargers are down via our app), we can see which chargers are online and which have faults meaning quicker repair, less downtime, and better customer service for your users
  • Auto-fault recovery remotely via the cloud and Remote maintenance options
  • Customer email query support teams across Europe:
    • Austria – helpaut@wattifev.com
    • Germany – helpdeu@wattifev.com
    • UK – helpgbr@wattifev.com
    • Ireland – helpirl@wattifev.com
    • Sweden – helpswe@wattifev.com
    • Norway – helpnor@wattifev.com
  • Warranty and on-site repairs (if in package). Hardware and installation warranty will be the manufacturer or fitter warranty.
  • Feedback surveys for both customers and users to help improve our service
  • Full case management to ensure all problems are fixed (if in package)

 

End Charging User Support

  • 24/7 hardware and software technical support (e.g. problems can be reported via our customer support centre) with dedicated customer email query support team
  • Multi-language support for app, online browser and technical queries
  • FAQs
  • Feedback surveys for both customers and users to help improve our service

“We saw there was a great demand for charging points as soon as the ski season started. With help from Wattif, we were able to install them without having to do anything ourselves. I can truly say that it’s a big asset and increases value for both us and our guests.”

Johan Gunnarstedt, CEO Kåbdalis Skdanläggning

Die Vorteile einer Partnerschaft
mit Wattif

Wir kümmern uns um alles

Sie suchen einen sorgenfreien Weg zu Ladeinfrastruktur und Services? Wir erledigen alles für Sie, damit Sie sich entspannen und die Vorteile genießen können.

Wählen Sie, was zu Ihnen passt

Im Rahmen der Partnerschaft bieten wir Ihnen maßgeschneiderte und bedarfsgerechte Lösungen an. Basierend auf Ihrer Investitionsmöglichkeit,
übernehmen Sie oder wir die gesamten Investitionskosten.

Technologische Flexibilität

Unsere einzigartige, eigens entwickelte Software ist mit einer
breiten Palette an moderner und eichrechtskonformer Hardwarekompatibel.

Simple for you, simple for your end user​

We work at pace to reduce complexity and give you smart solutions that work for you and that your customers will love to use.​

Image of the wattif app on mobile

Download der Wattif-App

Willkommen bei Wattif. Um die Wattif-App herunterzuladen, besuchen Sie den gewünschten App-Store.

Was können wir für Sie tun?

Unsere Experten sind für Sie da, ganz gleich, welche Anforderungen Sie an die Ladeinfrastruktur stellen. Kontaktieren Sie uns jetzt und wir legen gemeinsam los.